Patient Services Coordinator

Novant Health; Lexington (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan with employer matching

Paid time off

Job summary

Novant Health in Lexington, North Carolina is seeking a Patient Services Coordinator III to join our Family Medicine team. You will accurately collect patient demographics and insurance details, and efficiently schedule appointments to support smooth patient flow.

We value teamwork, initiative, and the ability to adapt to changing priorities while maintaining strict confidentiality. EPIC systems proficiency and knowledge of payor billing are highly regarded offerings to ensure quality patient

Qualifications

• High school diploma or GED required.
• One year of clerical experience in a medical office setting preferred.
• Proficiency in medical office software including EPIC systems.
• Excellent verbal communication and organizational skills.
• Ability to work with changing priorities and maintain confidentiality.
• Basic medical terminology knowledge.

Responsibilities

• Record patient demographics and insurance information accurately.
• Schedule patient appointments efficiently.
• Cross-train in various administrative support functions.
• Deliver remarkable patient experiences in every interaction.
• Maintain a safe patient environment and uphold confidentiality.

Skills

Verbal communication

Organizational skills

Initiative

Confidentiality

Payor billing knowledge

Attention to detail

Education

High School Diploma or GED

Tools

EPIC systems

Job description

What We Offer

Join Our Team as a Patient Services Coordinator at Novant Health

Position: Patient Services Coordinator III

Location: Lexington, North Carolina

Department: Family Medicine

As a Patient Services Coordinator III, you will:

• Accurately record patient demographics and insurance information.
• Efficiently schedule patient appointments.
• Cross-train in various administrative support functions.
• Deliver remarkable patient experiences in every interaction.
• Foster a safe patient environment driven by the principles of "First Do No Harm."

Qualifications:

• High school diploma or GED required.
• One year of clerical experience in a medical office setting.
• Proficiency in medical office software, including EPIC systems.
• Excellent verbal communication and organizational skills.
• Ability to work with changing priorities and maintain confidentiality.
• Basic medical terminology knowledge.

Benefits

• Competitive salary and opportunities for advancement.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Retirement plans with employer matching.
• Paid time off and holiday pay.
• Tuition reimbursement and student loan forgiveness programs.
• Employee wellness programs and discounts.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional skillsrequired: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.