Patient Services Coordinator III

Novant Health; Wilmington (NC); On-site; USD 34,000 - 46,000; Full time

Job summary

Novant Health is seeking a detail-oriented Medical Office Clerk to support front desk operations at our Wilmington clinic. Responsibilities include greeting patients, checking in/out, verifying demographics and insurance, scheduling appointments, and handling payments with HIPAA compliance.

Clinical knowledge and team collaboration are essential. Applicants should have a High School Diploma or GED and at least one year of clerical experience in a medical office.

Qualifications

• Must have High School Diploma or GED.
• One year clerical experience in a medical office setting is required.
• Knowledge of medical office software for updating patient information, posting charges, copays, and scheduling.

Responsibilities

• Greet patients and provide excellent customer service.
• Check patients in and out for appointments.
• Verify demographics, insurance, and eligibility.
• Schedule, reschedule, and cancel appointments.
• Answer phones and respond to patient questions.
• Collect copays, deductibles, and other payments.
• Register new patients and update medical records.
• Process forms and records requests.
• Maintain HIPAA confidentiality and security.
• Manage front desk, waiting room, and daily patient flow.
• Resolve patient concerns professionally and escalate issues as needed.
• Perform additional administrative duties to keep clinic operations running smoothly.

Skills

Verbal communication

Organization

Problem solving

Critical thinking

Confidentiality

Teamwork

Initiative

Medical terminology

Payor billing knowledge

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What You'll Do

• Greeting patients and providing excellent customer service.
• Checking patients in and out for appointments.
• Verifying patient demographics, insurance, and eligibility.
• Scheduling, rescheduling, and canceling appointments.
• Answering phones and responding to patient questions.
• Collecting copays, deductibles, and other payments.
• Registering new patients and updating medical records.
• Processing forms, records requests, and other administrative paperwork.
• Maintaining confidentiality and following HIPAA requirements.
• Managing the front desk, waiting room, and daily patient flow.
• Resolving patient concerns professionally and escalating difficult issues when necessary.
• Performing additional administrative duties and helping keep clinic operations running smoothly.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional skillsrequired: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.