Patient Services Coordinator IV

Novant Health; Wilmington (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Novant Health is seeking an experienced medical office professional to process referrals, support Dimensions EPIC functions, and manage practice queues. The role requires strong communication, confidentiality, and teamwork in a fast-paced environment.

Applicants should have a high school diploma and at least three years in a medical office setting, with solid CPT/ICD-9-CM knowledge and proficiency in EPIC systems. Wilmington, NC-based position with on-site work.

Qualifications

• High School Diploma or GED is required.
• Three years of experience in a medical office setting is required.
• Knowledge of medical office software for updating demographics, posting charges, copays, and scheduling appointments. CPT and ICD9-CM coding processes must be understood.
• Excellent verbal communication; ability to handle changing priorities; strong organizational, problem solving and confidentiality skills.
• Ability to interact with individuals of all cultures and levels of authority; team player with initiative.
• Basic medical terminology; familiarity with payor billing requirements; knowledge of coding for practice specialties.

Responsibilities

• Process referrals at least 50% of the time.
• Perform Dimensions super-user functions such as EPIC support for the practice.
• Handle miscellaneous work queues and related duties.

Skills

EPIC knowledge

CPT/ICD-9-CM coding

Medical office software

Verbal communication

Confidentiality

Team player

Initiative

Problem solving

Organizational skills

Education

High School Diploma or GED

Tools

EPIC system

Job description

What We Offer

Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience:Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required):Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred):Proficient in the use of all computer software utilized in the practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

193028