Patient Care Coordinator

EverStaff, LLC; Jackson (MI); In loco; USD 36.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Dental insurance

Health insurance

Vision insurance

Paid time off

Descrizione del lavoro

EverStaff, LLC is seeking a patient care coordinator to serve as the first point of contact for patients, providers, and referral sources. The role involves coordinating appointments, maintaining patient records, and supporting daily administrative operations with a focus on exceptional patient service.

The position is in-person at our Michigan location, offering benefits including 401(k), dental, health, and vision insurance, along with paid time off.

Competenze

• Strong customer service skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and accuracy in data handling.
• Ability to manage multiple tasks in a fast-paced environment.

Mansioni

• Answer inbound phone calls and assist patients with scheduling and inquiries.
• Coordinate evaluations, follow-up appointments, functional testing, and treatment visits.
• Maintain accurate patient demographics, insurance information, and documentation in company systems.
• Verify referrals, authorizations, prescriptions, and plans of care before scheduling appointments.
• Communicate with therapists, referral sources, and internal departments to ensure continuity of patient care.
• Assist patients with insurance benefit questions and direct billing inquiries to the appropriate department.
• Follow up with patients regarding missed appointments and assist with rescheduling.
• Collect copays, deductibles, and other patient payments while maintaining accurate records.
• Prepare daily payment balancing and deposit documentation.
• Maintain HIPAA compliance and protect confidential patient information.
• Provide professional and compassionate customer service throughout the patient care process.
• Perform additional administrative duties as assigned.

Conoscenze

Customer service

Communication

Organizational skills

Multitasking

Data entry

Descrizione del lavoro

We are seeking a motivated and customer-focused Patient Care Coordinator for our client. In this role, you will serve as the first point of contact for patients, providers, and referral sources while coordinating appointments, maintaining accurate patient records, and supporting daily administrative operations. The ideal candidate will have strong communication skills, attention to detail, and a passion for providing exceptional patient service.

Work Location:

In person

Benefits:

• 401(k)Dental insuranceHealth insuranceVision insurancePaid time off

Responsibilities:

• Answer inbound phone calls and assist patients with scheduling, appointment changes, and general inquiries.
• Coordinate evaluations, follow-up appointments, functional testing, and treatment visits.
• Maintain accurate patient demographics, insurance information, and documentation in company systems.
• Verify referrals, authorizations, prescriptions, and plans of care before scheduling appointments.
• Communicate with therapists, referral sources, and internal departments to ensure continuity of patient care.
• Assist patients with insurance benefit questions and direct billing inquiries to the appropriate department.
• Follow up with patients regarding missed appointments and assist with rescheduling.
• Collect copays, deductibles, and other patient payments while maintaining accurate records.
• Prepare daily payment balancing and deposit documentation.
• Maintain HIPAA compliance and protect confidential patient information.
• Provide professional and compassionate customer service throughout the patient care process.
• Perform additional administrative duties as assigned.

Qualifications:

• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with data entry and computer systems.
• Ability to work collaboratively with patients, providers, and internal team members.
• Professional demeanor and effective communication skills.
• Strong critical-thinking and problem-solving abilities.
• Ability to remain calm, compassionate, and professional when handling challenging situations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).