Patient Services Coordinator

Capital Health (US); Fishersville (VA); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Flexible Spending Account (FSA)

Retirement Savings Plan

Disability Benefits – LTD/STD

Paid Time-Off

Job summary

Capital Health in Virginia seeks a friendly, detail‑oriented Front Desk Clerk/Receptionist to support patient intake and scheduling. You will greet patients, verify insurance, collect co-pays, and route calls to the appropriate departments.

The role involves HIPAA compliance and regular office software use in a fast-paced clinic environment. The position is full-time, 40 hours weekly, with a pay range of $17.00–$20.85 per hour.

Qualifications

• Education: High School diploma or equivalent.
• Experience: 1 year as receptionist or clerk in healthcare or 1 year in customer service.
• Knowledge: Familiarity with medical terminology, ICD-10 and CPT codes; excellent communication and interpersonal skills; medical assistant or medical office technician certification preferred.
• Special Training: Proficient computer skills; basic MS Office; familiarity with Excel spreadsheets.

Responsibilities

• Answers telephones promptly and courteously, routing calls to appropriate area/individual.
• Schedules and cancels appointments; schedules patients for tests and surgeries per policy.
• Prepares for day, checks eligibility; prepares new patient charts and paperwork.
• Greets patients and visitors professionally; informs patients of privacy policies and any delays.
• Performs registration to ensure demographics and insurance information is accurate; ensures HIPAA compliance.
• Collects co-payments and balances at check-in/out; refers questions to staff as needed.
• Verifies charges and submits claims for real time adjudication; handles day-end review.

Skills

Communication skills

Medical terminology

Interpersonal skills

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Capital Health in Virginia seeks a friendly, detail‑oriented Front Desk Clerk/Receptionist to support patient intake and scheduling. You will greet patients, verify insurance, collect co-pays, and route calls to the appropriate departments.

The role involves HIPAA compliance and regular office software use in a fast-paced clinic environment. The position is full-time, 40 hours weekly, with a pay range of $17.00–$20.85 per hour.