Patient Experience Coordinator

Capital Health (US); Princeton (NJ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

FSA

Job summary

Capital Health is seeking a professional receptionist/clinic front desk associate to support patient intake and scheduling across our New Jersey facilities.

This full-time role (40 hours per week) involves greeting patients, collecting demographics and insurance data, scheduling visits, and coordinating with care teams while upholding HIPAA and privacy standards. A High School diploma and healthcare experience are preferred.

Qualifications

• High School diploma or equivalent.
• One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Familiarity with medical terminology, ICD-10 and CPT codes.
• Proficient computer skills; basic Microsoft Office skills; familiarity with Excel spreadsheets.

Responsibilities

• Answer telephones promptly and courteously; route calls to appropriate area.
• Schedule and cancel appointments; arrange outpatient tests and surgeries per policy.
• Prepare day, review eligibility and reports; prepare new patient charts as needed.
• Greet patients and visitors; inform about privacy policies and delays; assist with patient comfort.

Skills

Communication

Interpersonal skills

Medical terminology

ICD-10/CPT codes

Education

High School diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Capital Health is seeking a professional receptionist/clinic front desk associate to support patient intake and scheduling across our New Jersey facilities.

This full-time role (40 hours per week) involves greeting patients, collecting demographics and insurance data, scheduling visits, and coordinating with care teams while upholding HIPAA and privacy standards. A High School diploma and healthcare experience are preferred.