Patient Access & Scheduling Specialist

Capital Health System, Inc.; United States; On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Flexible Spending Account (FSA) - HC

Retirement Savings and Investment Plan

Job summary

Capital Health is hiring for a receptionist/clerical role to support patient flow at our facility. You will answer calls, schedule appointments, assist patients with registrations and check-ins, and help ensure accurate billing and insurance information.

Responsibilities include greeting patients, verifying demographics, handling payments, and coordinating with care teams. This role requires strong communication, HIPAA awareness, and basic Excel proficiency.

Qualifications

• Education: High School diploma or equivalent.
• Experience: One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Knowledge and Skills: Familiarity with medical terminology, ICD-10 and CPT codes. Excellent communication and interpersonal skills.
• Medical assistant or medical office technician certification preferred.
• Special Training: Proficient computer skills; basic Microsoft Office skills. Familiarity with excel spreadsheets.
• Usual Work Day: 8 Hours

Responsibilities

• Answers telephones promptly and courteously, while handling multiple phone lines.
• Routes patient calls efficiently and appropriately to appropriate area/individual.
• Schedules and cancels appointments using established office guidelines.
• Schedules patients for outpatient tests and surgeries according to CH policy.
• Prepares for day, reviews eligibility and phone reports, and carries out tasks accordingly; prepares new patient charts and/or paperwork at patient presentation.
• Greets all patients and visitors in a professional and welcoming manner.
• Informs patient of privacy policies and procedures; Informs patients of delays in physician schedules, assists with patient comfort while delayed.
• Performs registration to ensure demographic and insurance information is accurate and complete.
• Complies with department procedures and regulatory guidelines for HIPAA, Advance Beneficiary Notice, Advance Directives, and Patients Rights as measured by Q/A and observation.
• Ensures all requirements and fields noted on check-in and check-out page are satisfied and complete.
• Obtains copies of insurance cards, driver's license, authorizations, and referrals; can Enter into system.
• Collects co-payments and outstanding balances at check-in, and time of service balances and estimated balances at check-out according to policy.

Skills

Telephone etiquette

Customer service

Medical terminology

HIPAA compliance

Microsoft Office

Education

High School diploma

Medical office certification preferred

Tools

Excel

Job description

Capital Health is hiring for a receptionist/clerical role to support patient flow at our facility. You will answer calls, schedule appointments, assist patients with registrations and check-ins, and help ensure accurate billing and insurance information.

Responsibilities include greeting patients, verifying demographics, handling payments, and coordinating with care teams. This role requires strong communication, HIPAA awareness, and basic Excel proficiency.