Patient Services Coordinator

NHS Jobs; City of Norwich (NY); Presencial; USD 28 000 - 36 000; Tempo integral

Resumo da oferta

Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking an enthusiastic customer service administrator to join our team. You will handle patient inquiries with empathy, ensure concerns are addressed promptly, and keep patients informed about waits, results and delays.

The role requires strong communication, computer skills, organisation, and the ability to multitask in a busy environment. Experience in customer service or admin is desirable, with a patient-centred approach.

Qualificações

• Previous experience in a customer service or administrative role is desirable.
• Excellent communication skills, both verbal and written.
• Proficiency in computer systems and software.
• Strong organisational skills and attention to detail.
• Ability to multitask and prioritise tasks effectively in a fast-paced environment.
• Empathic and patient-centred approach to customer service.

Responsabilidades

• Provide exceptional customer service to patients and internal staff.
• Handle patient inquiries and complaints with empathy and professionalism.
• Keep patients informed about waiting times, test results, and delays.
• Support administrative tasks and use computer systems to maintain accurate records.

Conhecimentos

Customer service

Administrative support

Communication skills

Computer literacy

Organisational skills

Multitasking

Descrição da oferta de emprego

A key aspect of this role is providing exceptional customer service. You will be expected to handle patient complaints with empathy and professionalism, ensuring that all concerns are addressed promptly and appropriately. Additionally, you will keep patients informed about waiting times, test results and any unexpected delays, ensuring they feel informed and valued throughout their interactions without practice. Required skills and qualifications: Previous experience in a customer service or administrative role is desirable. Excellent communication skills, bother verbal and written. Proficiency in computer systems and software. Strong organisational skills and attention to detail. Ability to multitask and prioritise tasks effectively in a fast-paced environment. Empathic and patient-centred approach to customer service.

Norfolk and Norwich University Hospitals NHS Foundation Trust