Healthcare Admin Assistant: Patient Coordination & Data

NHS Jobs; City of Norwich (NY); On-site; USD 26,000 - 33,000; Full time

Job summary

Norfolk and Norwich University Hospitals NHS Foundation Trust is recruiting for an Administrative Assistant/Receptionist role. The post involves working closely with patients, clinicians and administrative staff to coordinate outpatient appointments, handle enquiries, and maintain accurate booking systems.

The role requires courteous communication, data entry using patient databases, and adherence to RTT targets and Trust guidelines.

Responsibilities

• Deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required
• Booking or cancelling outpatient appointments
• Carrying out receptionist duties, including prioritising and arranging appointments and maintaining the appointment systems
• Updating RTT in accordance with Trust guidelines and maintaining PTL metrics
• Data management using departmental patient databases and keeping up to date with RTT training

Job description

Norfolk and Norwich University Hospitals NHS Foundation Trust is recruiting for an Administrative Assistant/Receptionist role. The post involves working closely with patients, clinicians and administrative staff to coordinate outpatient appointments, handle enquiries, and maintain accurate booking systems.

The role requires courteous communication, data entry using patient databases, and adherence to RTT targets and Trust guidelines.