Patient Services & Front Desk Specialist

NHS Jobs; Sandy (UT); On-site; USD 35,000 - 48,000; Full time

Job summary

East of England Community Health & Care NHS Trust is seeking a Patient Services Team Member / Receptionist to provide a welcoming, efficient front-desk service for patients, carers and clinicians. You will answer calls, manage appointments and handle general administration with courtesy and confidentiality.

Working as part of the practice team, you will follow established procedures, protect patient information, guide visitors to appropriate services and support continuous improvement of patient

Qualifications

• Essential skills include clear verbal and written communication.
• Strong interpersonal and customer service abilities.
• Good organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Welcome patients and visitors in a friendly, professional manner.
• Answer calls, book and amend appointments, and direct queries as needed.
• Maintain accurate records, while protecting patient confidentiality.
• Support reception and general administrative duties and team cooperation.

Skills

Verbal communication

Written communication

Customer service

Organization

Job description

East of England Community Health & Care NHS Trust is seeking a Patient Services Team Member / Receptionist to provide a welcoming, efficient front-desk service for patients, carers and clinicians. You will answer calls, manage appointments and handle general administration with courtesy and confidentiality.

Working as part of the practice team, you will follow established procedures, protect patient information, guide visitors to appropriate services and support continuous improvement of patient