Patient Services Contact Center Specialist

Primary Health Medical Group; Boise (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision insurance

Life insurance

Disability insurance

401(k) with employer match

EAP

Paid time off

Bonus opportunities

Job summary

Primary Health Medical Group in Boise, ID is seeking a Contact Center Customer Service Representative to deliver exceptional patient-focused service. You will handle inbound calls, determine patient needs, and guide them to the right departments, while accurately entering demographics and insurance details.

A fast-paced team environment supports your growth and daily impact on patient care.

Qualifications

• High school diploma or equivalent is required.
• Healthcare experience is preferred.
• EHR experience is a plus.
• Must multitask in a fast-paced environment while staying professional.
• Proficient with computers and required software.

Responsibilities

• Provide the highest quality customer service on the phone.
• Determine patient needs and direct them appropriately.
• Receive, answer, and respond to telephone calls from patients and their representatives.
• Enter demographic and insurance information into the system.
• Schedule and register patients, collecting required data.
• Answer questions within scope of practice; refer other questions to the appropriate departments.
• Update insurance information as received.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication

Phone handling

Data entry

Computer literacy

EHR systems

Education

High school diploma or equivalent

Tools

EHR systems

Computer proficiency

Job description

Primary Health Medical Group in Boise, ID is seeking a Contact Center Customer Service Representative to deliver exceptional patient-focused service. You will handle inbound calls, determine patient needs, and guide them to the right departments, while accurately entering demographics and insurance details.

A fast-paced team environment supports your growth and daily impact on patient care.