Remote Patient Support Specialist

imh; Audubon (GA); Remote; USD 26,000 - 35,000; Full time

Benefits offered by this job

Benefits eligible

Remote work in Utah orientation

Job summary

Intermountain Health is seeking a Contact Center Representative to connect with patients and guardians, addressing requests with empathy and efficiency. You will handle scheduling, registrations, billing inquiries, and medical requests through omni-channel communication.

In this role, you will document critical information in the EMR, coordinate with clinical teams, and leverage tools to anticipate patient needs.

Qualifications

• One year of customer service experience.
• Demonstrated problem-solving ability and analytical skills.
• Professional interpersonal and communication skills.

Responsibilities

• Provide high level customer service to patients and guardians via multiple channels.
• Identify and resolve patient requests including scheduling, registration, and billing inquiries.
• Document information in EMR and coordinate with care teams to ensure seamless patient care.
• Use analytical skills to anticipate and resolve patient needs.
• Contribute to enterprise productivity and quality initiatives by teamwork and communication.

Skills

Computer Literacy

Customer Service

Collaboration

Electronic Medical Records (EMR)

Data Entry

Problem Solving

Communication (Written/Oral)

Detail Oriented

Job description

Intermountain Health is seeking a Contact Center Representative to connect with patients and guardians, addressing requests with empathy and efficiency. You will handle scheduling, registrations, billing inquiries, and medical requests through omni-channel communication.

In this role, you will document critical information in the EMR, coordinate with clinical teams, and leverage tools to anticipate patient needs.