Customer Care Representative

Beacon Hill; Meridian (ID); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

ESOP

Health Insurance

Life Insurance

401(k) with Employer Matching

Tuition Reimbursement

Employee Discounts

Job summary

Beacon Hill in Meridian, Idaho is seeking a Customer Care Representative to join our Medical Resupply program. You will handle inbound calls, identify needs, and provide personalized solutions to customers, helping them access medical supplies and services.

The role emphasizes professionalism, strong communication, data entry, and collaboration with colleagues to ensure smooth shipping and billing interactions. Training provided; ESOP and comprehensive benefits are offered.

Qualifications

• Strong phone and verbal communication skills with active listening.
• Sense of urgency, professionalism, and proven time management skills.
• Confident and engaging with coworkers and customers.
• Sound decision-making abilities.
• Multi-tasking, prioritization, and time management.
• Typing and computer skills.
• Accurately enter data into custom software and Microsoft Office 365.

Responsibilities

• Manage inbound calls in an efficient and timely manner.
• Identify needs, clarify information, and provide timely customer solutions.
• Educate customers on options for diverse medical products and services.
• Follow proven processes and best practices to resolve customer inquiries.
• Support community agencies in the continuity of care as their patients transition their healthcare.
• Lead customers through shipping and billing inquiries.
• Document customer conversations and interactions in a comprehensive, thorough manner.

Skills

Phone skills

Active listening

Time management

Customer engagement

Decision making

Multi-tasking

Typing

Data entry

MS Office 365

Call center experience

Job description

Customer Care Representative (T1453627BOI) Meridian, Idaho

Are you a confident, customer-oriented individual? Do you enjoy engaging with others and working to meet individual needs? If so, our client is seeking friendly, confident individuals to join their Customer Care team, a part of their Medical Resupply Department. Customer care team members work in our progressive contact center to provide exceptional, personalized service to our customers to replenish medical supplies. Contact Center team members handle inbound calls seeking to create a positive and productive experience for each caller. Main responsibilities of the position include:

• Manage inbound calls in an efficient and timely manner
• Identify needs, clarify information, and provide timely customer solutions
• Educate customers on options for diverse medical products and services
• Follow proven processes and best practices to resolve customer inquiries
• Support community agencies in the continuity of care as their patients transition their healthcare
• Lead customers through shipping and billing inquiries
• Document customer conversations and interactions in a comprehensive, thorough manner

Qualifications

While comprehensive hands-on training is provided, some of the skills we value include a variety of the following:

• Strong phone and verbal communication skills supported by active listening skills
• Sense of urgency, professionalism, and proven time management skills
• Confident and engaging in their work with other employees and customers
• Sound decision-making abilities
• Ability to multi-task, set priorities, and manage time effectively
• Possess fundamental typing and computer skills
• Accurately enter data into custom software and Microsoft Office 365 applications

Additional consideration given to candidates with the following work experience(s):

• Contact/call center experience

Additional information

This company offers competitive compensation and a comprehensive benefit package, including:

• Employee Stock Ownership Plan (ESOP) - Take ownership in the company you work for
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employees by company
• 401(k) with Employer Matching
• Employee Tuition ReimbursementEmployee Discount on products sold by comapny