Patient Services Concierge & Scheduling Specialist

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 32,000 - 42,000; Full time

Job summary

UPMC is seeking a Patient Services Representative in Pittsburgh to welcome patients, guide them through check-in and registration, and assist with scheduling and portal use. The role emphasizes accuracy in insurance verification, copayment collection, and clear communication within a fast-paced healthcare setting.

The ideal candidate is organized, detail-oriented, and focused on delivering a positive patient experience while supporting requires administrative tasks such as scanning records and

Qualifications

• Candidate should be organized and detail-oriented.
• Experience in a fast-paced healthcare environment is a plus.
• Strong customer service and communication skills are essential.

Responsibilities

• Greet patients and visitors warmly and assist with appointment scheduling and registration.
• Verify insurance and collect copayments at point of service; check-in/check-out duties.
• Assist with administrative tasks such as scanning medical records and navigating the patient portal.

Skills

Customer service

Attention to detail

Organization

Communication

Job description

UPMC is seeking a Patient Services Representative in Pittsburgh to welcome patients, guide them through check-in and registration, and assist with scheduling and portal use. The role emphasizes accuracy in insurance verification, copayment collection, and clear communication within a fast-paced healthcare setting.

The ideal candidate is organized, detail-oriented, and focused on delivering a positive patient experience while supporting requires administrative tasks such as scanning records and