Patient Services Representative

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 32,000 - 42,000; Full time

Job summary

UPMC is seeking a Patient Services Representative in Pittsburgh to welcome patients, guide them through check-in and registration, and assist with scheduling and portal use. The role emphasizes accuracy in insurance verification, copayment collection, and clear communication within a fast-paced healthcare setting.

The ideal candidate is organized, detail-oriented, and focused on delivering a positive patient experience while supporting requires administrative tasks such as scanning records and

Qualifications

• Candidate should be organized and detail-oriented.
• Experience in a fast-paced healthcare environment is a plus.
• Strong customer service and communication skills are essential.

Responsibilities

• Greet patients and visitors warmly and assist with appointment scheduling and registration.
• Verify insurance and collect copayments at point of service; check-in/check-out duties.
• Assist with administrative tasks such as scanning medical records and navigating the patient portal.

Skills

Customer service

Attention to detail

Organization

Communication

Job description

Join our team as a Patient Services Representative at 200 Medical Arts Building, Suite 2040, 200 Delafield Road, Pittsburgh, PA 15215. In this patient-facing role, you will serve as the first point of contact for patients and visitors, providing exceptional customer service while assisting with appointment scheduling, registration, insurance verification, check-in/check-out activities, and other administrative support functions. The ideal candidate is organized, detail-oriented, and committed to delivering a positive patient experience in a fast-paced healthcare environment. This full-time position offers a consistent Monday through Friday schedule from 7:30 a.m. to 4:00 p.m. with no weekends, providing excellent work-life balance.

Responsibilities:

• provide a warm greeting for all patientsGuide patient through use of self-arrival technology or check-in patient at desk depending on patient preferenceCollect copayments and any other applicable patient payments at the point of serviceConfirm and/or update patient registration information at checkoutSchedule follow-up appointments within the practice at checkoutSchedule or connect patient to resources to schedule for ancillary services at checkoutHelp patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.Register patients in Biometrics (fingerprint recognition) program and explain benefitsPromote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as neededConfirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiriesObtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulationsAppropriately distribute / triage phone calls to other areas and / or clinical providersAssist with administrative duties in the office including but not limited to scanning of medical records and faxingStays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.