Onsite Patient Experience Specialist

Lorain County Health & Dentistry; Lorain (OH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Holidays

PTO

401(k) Retirement Plan

Life Insurance

Disability Insurance

Training Program

Job summary

Lorain County Health & Dentistry (LCH&D) seeks a Customer Service Representative to manage patient interactions and front-desk operations onsite in Lorain, OH. You will be the first and last contact for patients, coordinating registrations, appointments, and payments with accuracy.

Under the Operations Manager, you will handle billing coordination, HIPAA compliance, and communication with multiple departments.

Qualifications

• Must have a high school diploma or GED.
• 2+ years of experience as a receptionist, secretary, or customer service representative preferably in a healthcare setting.
• Bilingual Spanish speaking is a plus.
• Knowledge of dental and medical terminology.
• Proficient computer skills and ability to learn software programs used by LCH&D (NextGen, EPM, EHR).
• Strong proficiency in Outlook, Word, PowerPoint and Excel.
• Accurate typing and data entry skills.
• Ability to coordinate multiple tasks independently.
• Ability to work with a culturally diverse patient population.
• Ability to work cooperatively with others.

Responsibilities

• Perform patient registrations by obtaining demographic, insurance, financial and appointment information.
• Schedule appointments per guidelines.
• Complete daily scanning/indexing duties and assist other departments as needed.
• Collect co-pays and account payments; provide receipts and change.
• Monitor accepted insurance plans and verify coverage.
• Collaborate with billing to ensure compliant payment processing.
• Ensure adequate office supplies are available for tasks.
• Prioritize and multi-task in a busy office with high call and walk-in volume.
• Build positive relationships with patients and staff.
• Demonstrate professional phone etiquette and accurate message taking.
• Maintain accurate records and comply with HIPAA at all times.

Skills

Customer service

Bilingual Spanish

Healthcare terminology

Data entry

Office proficiency

Multi-tasking

Phone etiquette

Teamwork

HIPAA compliance

Education

High school diploma or GED

Tools

NextGen

EPM

EHR

Outlook

Word

PowerPoint

Excel

Job description

Lorain County Health & Dentistry (LCH&D) seeks a Customer Service Representative to manage patient interactions and front-desk operations onsite in Lorain, OH. You will be the first and last contact for patients, coordinating registrations, appointments, and payments with accuracy.

Under the Operations Manager, you will handle billing coordination, HIPAA compliance, and communication with multiple departments.