Patient Services Concierge – Scheduling & Care Coordination

Vanderbilt Health; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt Heart and Vascular Institute seeks an Associate Patient Service Specialist to provide service to patients before, during, or after appointments with minimal guidance. You will help navigate complex patient scheduling, ensure registrations are complete, and coordinate with outside facilities for pre-appointment orders for efficient visit flow.

The role operates Monday through Friday days as part of the VHVI OP Franklin TN Business Team, offering a supportive environment within a

Qualifications

• Experience Level: 1 year
• Education: High School Diploma or GED

Responsibilities

• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Education

High School Diploma or GED

Job description

Vanderbilt Heart and Vascular Institute seeks an Associate Patient Service Specialist to provide service to patients before, during, or after appointments with minimal guidance. You will help navigate complex patient scheduling, ensure registrations are complete, and coordinate with outside facilities for pre-appointment orders for efficient visit flow.

The role operates Monday through Friday days as part of the VHVI OP Franklin TN Business Team, offering a supportive environment within a