Patient Services Concierge & Scheduler

Summit Health; New Rochelle (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a patient-focused front desk clerk to greet patients, schedule appointments, and manage hospital admissions and referrals. The role emphasizes accurate data entry, customer service, and coordination with physicians and nursing staff.

Responsibilities include handling calls, preparing charts, requesting records, and maintaining scheduling systems. A high school diploma and Heartsaver certification within 30 days are required, with preference for PSR/office experience and EHR

Qualifications

• High School Graduate or GED required; Associate Degree preferred.
• Heartsaver within 30 days of hire.
• Previous PSR experience or office experience preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent interpersonal and customer service skills.
• Accurate computer data entry skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology; basic computer proficiency.

Responsibilities

• Greet patients and family, schedule appointments and hospital/ambulatory admissions.
• Answer calls promptly and direct to appropriate staff.
• Schedule tests, referrals and future appointments.
• Maintain on-call schedule and physician contact information.
• Prepare charts for new patients and ensure proper forms.
• Request medical records and provide information for visits.
• Reconcile encounters and monitor supplies.
• Perform clerical duties (faxing, copying, filing).
• Protect patient privacy and confidentiality; maintain professional relationships.

Skills

Customer service

Communication (English)

Multitasking

Data entry

Education

High School Graduate or GED

Associate Degree preferred

Heartsaver within 30 days of hire

Experience with EHR/Practice Management Systems

Tools

EHR/Practice Management System

Job description

VillageMD is seeking a patient-focused front desk clerk to greet patients, schedule appointments, and manage hospital admissions and referrals. The role emphasizes accurate data entry, customer service, and coordination with physicians and nursing staff.

Responsibilities include handling calls, preparing charts, requesting records, and maintaining scheduling systems. A high school diploma and Heartsaver certification within 30 days are required, with preference for PSR/office experience and EHR