Patient Services Representative (PSR), Transplant, Full Time, First Shift

UC Health; Cincinnati, Northern (OH, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

UC Health in Cincinnati seeks a Patient Services Representative to serve as the primary contact for patients, greeting and checking in to ensure smooth scheduling and documentation.

You will support clinical staff, confirm appointments, and coordinate patient care with physicians and team members while maintaining clear, compassionate communication and HIPAA compliance.

This on-site role requires a High School Diploma or GED with 0–6 months of experience; an Associate's degree is preferred.

Qualifications

• Minimum: High School Diploma or GED.
• Preferred: Associate's Degree.

Responsibilities

• Greet patients and check them in with courtesy to ensure smooth scheduling and documentation.
• Call patients to confirm appointments, manage scheduling, and prep for visits.
• Coordinate with physicians, coordinators and healthcare team to address patient needs and clinic workflow.
• Maintain clear communication with patients and staff while adhering to HIPAA policies.

Education

High School Diploma or GED

Associate's Degree

Job description

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

The patient services representative will serve as the main point of contact for all patients. This position will interact with all patients as they enter, leave, or request assistance within any of our facilities. The patient services representative will exemplify customer service while ensuring each patient interaction is handled with care.

Greeting and checking in patients efficiently both prior to and following their appointments to ensure smooth scheduling and documentation.

• Providing assistance with patient care tasks as needed, supporting clinical staff to enhance the patient experience and facilitate timely care.
• Calling patients to confirm appointments, manage scheduling, and ensure patients are prepared for their visits.
• Collaborating closely with physicians, coordinators, and other healthcare team members to address their needs, coordinate patient care, and support overall clinic workflow.
• Maintaining clear and accurate communication with patients and staff to promote effective and compassionate care delivery.

Responsibilities

Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect.

Front Office Flow:

• Warmly greet patients with eye contact and a smile as they enter and leave the clinic. Answer any questions patient may have. Coordinate day of patient scheduling changes or adjustments. Assist patients in locating their destinations. Contact internal or external transportation services for patients if needed. Round lobby to ensure all patients are being taken assisted. Answer telephone and direct calls to appropriate areas. Adhere to all HIPAA policies and guidelines. Conduct end of day visit reconciliation.

Pre-Registration Process:

• Initiate online verification and/or make phone contact with external groups to verify patient's benefits to certify/recertify all procedural services for patient. Ensure proper authorization is obtained for all scheduled and non-scheduled high dollar outpatient procedures and follow up on any missing data or account problems. Perform pre-authorizations and pre-certifications when needed.

Registration Process:

• Collect data on all new patients and attempt to obtain demographic information on patient. Verifies complete and accurate patient information in registration. Provide knowledge of and assistance with MyChart enrollment for patients. Collect co-payments Follow standard consenting workflow.

Insurance Coordination:

• Coordinate updating insurance changes or adding new insurance information into the appropriate registration fields for visits or diagnostic procedures. Complete Medicare Secondary Payer questionnaires for all appropriate patients. Ensure completeness for insurance billing and compliance. Collect insurance information as indicated in the Pre- Registration Minimum Data Set.

Clinical Coordination:

• Assist with referral and work questions. Assist with pre-visit planning and preparation. Help with scheduling and medical record management. Place reminder calls to patients as needed.

Qualifications

Minimum Required: Minimum Required: High School Diploma or GED. Preferred: Associate's Degree. | Minimum Required: 0 - 6 Months equivalent experience. Preferred: 1 - 2 Years equivalent experience.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.