Patient Services Concierge & Registration Specialist

Spectrum Health; Michigan; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

On-demand pay

Discounts directory

Identity theft protection

Retirement plan

Job summary

Corewell Health seeks a Patient Services Representative to deliver registration, concierge, and clerical support to patients. You will greet patients, verify demographics, and process registrations in EPIC.

You will also schedule appointments, handle communications, and maintain accurate records. The role emphasizes patient experience and accurate data entry in a fast-paced health setting.

Qualifications

• High school diploma or equivalent required.
• One-year technical certificate preferred (varies by entity).
• 1 year experience in insurance billing, access management, or patient services desirable.

Responsibilities

• Greet patients/visitors as a concierge and handle inquiries.
• Register patients and check-in; verify demographics and insurance.
• Schedule follow-ups and manage cancellations as needed.

Skills

Customer service

Phone etiquette

EMR/EHR knowledge

Registration & scheduling

Documentation

Education

High school diploma or equivalent

Vocational/Technical certificate (1 year)

1 year relevant experience

Tools

EPIC EHR

Job description

Corewell Health seeks a Patient Services Representative to deliver registration, concierge, and clerical support to patients. You will greet patients, verify demographics, and process registrations in EPIC.

You will also schedule appointments, handle communications, and maintain accurate records. The role emphasizes patient experience and accurate data entry in a fast-paced health setting.