Patient Services Concierge | Phone Scheduler

Eye-Site-of-Tampa-Bay; Trinity (FL); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Eye Site of Tampa Bay in Trinity is seeking a Patient Services Specialist - Phone Scheduler to handle outbound and inbound calls, schedule and reschedule patient appointments, verify insurance coverage, and ensure accurate patient records. The role emphasizes exceptional customer service and professional communication in a fast-paced ophthalmology practice.

Preferred candidates have 1+ year experience in a medical environment handling phone calls or insurance, with strong organizational skills

Qualifications

• 1+ year in a medical environment handling phone calls or insurance screening.
• Exceptional customer service skills.
• Excellent oral and written communication skills.
• Professional conduct and appearance.
• Ability to relate to a wide variety of people.
• Empathetic, tactful, and objective.

Responsibilities

• Answer incoming calls for Clearwater and Trinity offices, scheduling and rescheduling appointments.
• Screen calls for clinical relevance to ensure proper scheduling.
• Verify demographics and insurance eligibility; document accurately.
• Record notes in the practice management system for follow‑through.
• Prepare new patient packets and correspondence per policy.
• Assist office projects between calls.

Skills

Phone experience

Customer service

Communication

Empathy

Detail orientation

Organization

Teamwork

Tools

Practice management system

Insurance eligibility tool

Job description

Eye Site of Tampa Bay in Trinity is seeking a Patient Services Specialist - Phone Scheduler to handle outbound and inbound calls, schedule and reschedule patient appointments, verify insurance coverage, and ensure accurate patient records. The role emphasizes exceptional customer service and professional communication in a fast-paced ophthalmology practice.

Preferred candidates have 1+ year experience in a medical environment handling phone calls or insurance, with strong organizational skills