Ophthalmology Scheduling Specialist — Patient Care

ADP, Inc.; Winter Haven (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) Matching

AD&D Insurance

Health Insurance

Disability Insurance

Vision Benefits & Discounted Services

Employee Assistance Program

Life Insurance

Opportunities for Advancement

Paid Time Off

Paid Training

Professional Development Assistance

Referral Program

Job summary

Eye Specialists of Mid-Florida P.A. is seeking a Call Center Scheduling Specialist to handle incoming calls, triage messages, and schedule patient visits using ophthalmic scheduling software.

The role emphasizes excellent communication, detailed triage, and top-tier customer service within a fast-paced ophthalmology practice. The position is full-time and in-person in Winter Haven, FL, with responsibilities that include maintaining queue times, accurate message transfers, and adherence to HIPAA

Qualifications

• High school diploma or GED required.
• One year of Switchboard Operator experience in a medical office preferred.
• Experience in ophthalmology preferred but not required.

Responsibilities

• Gains hands-on knowledge of relevant appointment software.
• Answer the telephone by the third ring according to practice protocols.
• Maintain average wait time for each call to 30 seconds or less.
• Triage incoming calls to appropriate parties in a timely manner.
• Accurately transfer messages to the appropriate parties.
• Demonstrate high level of customer service with patients and referral sources.
• Schedule patient appointments per physician template and insurance needs.
• Properly cancel appointments as needed.
• Process mail according to practice protocols.
• Handle patient recall processes according to practice protocols.
• Address patient or referral provider complaints with excellent service.
• Maintain productivity standards as defined by the Call Center Captain.
• Participate in professional development and training as directed.

Skills

Friendly communication

Verbal & written communication

Triage calls

Phone system knowledge

Customer service

Team player

Multi-tasking under pressure

Interpersonal skills

Patient-centered attitude

Ophthalmic terminology knowledge

Education

High school diploma or GED

Tools

Appointment scheduling software

Practice management software

Job description

Eye Specialists of Mid-Florida P.A. is seeking a Call Center Scheduling Specialist to handle incoming calls, triage messages, and schedule patient visits using ophthalmic scheduling software.

The role emphasizes excellent communication, detailed triage, and top-tier customer service within a fast-paced ophthalmology practice. The position is full-time and in-person in Winter Haven, FL, with responsibilities that include maintaining queue times, accurate message transfers, and adherence to HIPAA