Patient Experience & Scheduling Specialist

EyeCare Partners LLC; Lakeland (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Vision, Dental, and Life保险

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Employee Discounts

Competitive Base Pay

Job summary

EyeCare Partners’ Lakeland Eye Clinic seeks a Patient Relations Specialist to handle patient and provider communications, schedule appointments, capture messages, and address customer needs while meeting KPI targets.

You will schedule appointments, escalate health concerns per guidelines, connect patients with clinical resources, and navigate complex situations with sound decision-making.

Qualifications

• Professional in appearance and actions.
• Logical and critical thinking.
• Customer-focused with excellent written, listening and verbal communication skills.
• Enjoys learning new technologies and systems.
• Detail-oriented, professional attitude, reliable.
• Flexible with assignments and priorities.
• Meets attendance expectations.
• Strong organizational skills to support leadership.
• Clear instructions with good grammar and spelling.
• Strong interpersonal skills for customer service and teamwork.
• English communication skills (verbal & written).
• Basic to intermediate problem solving.

Responsibilities

• Answer calls for multiple clinics efficiently with standard greetings.
• Provide exceptional customer service and patient focus.
• Verify and capture patient demographics, insurance, and medical information.
• Schedule appointments using electronic system per clinic protocols.
• Resolve patient questions and problems promptly.
• Provide information about appointments, location, guidelines, parking.
• Proactively recover service to improve loyalty and satisfaction.
• Interview patients to collect demographic and financial information.
• Create and maintain patient charts in electronic systems.
• Relay information to clinic staff using messaging systems.
• Ensure accurate patient registrations in a timely manner.
• Maintain HIPAA compliance.
• Follow established processes to solve routine problems.
• Collaborate with Patient Relations, Referrals and Clinic teams.
• Adhere to safety policies and company standards.
• Perform other duties as needed.

Skills

Customer service

Communication

English proficiency

Problem solving

Attention to detail

Education

High School Diploma or GED

Call center experience

Healthcare experience preferred

Tools

NextGen EMR

Microsoft Office

Job description

EyeCare Partners’ Lakeland Eye Clinic seeks a Patient Relations Specialist to handle patient and provider communications, schedule appointments, capture messages, and address customer needs while meeting KPI targets.

You will schedule appointments, escalate health concerns per guidelines, connect patients with clinical resources, and navigate complex situations with sound decision-making.