Patient Relations & Scheduling Coordinator

Lakeland Eye Clinic PA; Lakeland (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Employee Discounts

Competitive Base Pay

Job summary

Lakeland Eye Clinic in Lakeland, FL is seeking a Patient Relations Specialist to handle inbound/outbound calls, schedule appointments, and capture patient information with a focus on accuracy and service quality.

The role emphasizes patient engagement, proper documentation, and coordination with clinic teams to ensure timely care and excellent customer service in a busy ophthalmology setting.

Qualifications

• High school diploma or GED required.
• 1-3 years in a call center or Receptionist role preferred.
• Healthcare experience is preferred.

Responsibilities

• Answer calls for multiple clinics efficiently and professionally.
• Provide exceptional customer service and patient focus in every encounter.
• Verify and capture patient demographics and insurance information accurately.
• Schedule appointments using the electronic system and prioritize by urgency.
• Maintain HIPAA compliance and protect patient information.
• Communicate updates to clinic staff via messaging systems.

Skills

Customer service

Communication

Detail oriented

English proficiency

Interpersonal skills

Learning new technologies

Attendance reliability

Education

High School Diploma or GED

1-3 years call center/reception experience (preferred)

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Outlook

NextGen EMR (preferred)

Job description

Lakeland Eye Clinic in Lakeland, FL is seeking a Patient Relations Specialist to handle inbound/outbound calls, schedule appointments, and capture patient information with a focus on accuracy and service quality.

The role emphasizes patient engagement, proper documentation, and coordination with clinic teams to ensure timely care and excellent customer service in a busy ophthalmology setting.