Patient Services Concierge – Outpatient Rehab Clinic

College of Pastoral Supervision and Psychotherapy; Pinehurst (NC); On-site; USD 20,664 - 30,307; Full time

Job summary

College of Pastoral Supervision and Psychotherapy in Pinehurst seeks a Patient Services Coordinator to handle front desk duties, greet patients, schedule, check-in/out, verify insurance, and support referral processing. Experience in a busy outpatient setting preferred.

You should be proficient with EMR systems, able to multi-task, and comfortable with phones and technology. Weekend coverage may be required; high school diploma required.

Qualifications

• High school diploma or equivalent required; healthcare office experience preferred.
• Exceptional customer service with a friendly and professional demeanor.
• Proficiency with computers and familiarity with healthcare EMR systems.
• Ability to adapt to schedule changes and occasional Saturday coverage.

Responsibilities

• Warmly greet patients and assist throughout their visit.
• Efficiently handle incoming phone calls with professionalism and care.
• Manage patient check-in/out and registration processes.
• Verify patient insurance details and oversee collections.
• Ensure secure handling of protected health information."
• Assist with service authorizations and educate patients on their therapy coverage.
• Manage patient information through the EMR system (e.g., MyChart).

Skills

Customer service

Communication

Computer skills

Flexibility

Education

High school diploma

Tools

EMR systems

Job description

College of Pastoral Supervision and Psychotherapy in Pinehurst seeks a Patient Services Coordinator to handle front desk duties, greet patients, schedule, check-in/out, verify insurance, and support referral processing. Experience in a busy outpatient setting preferred.

You should be proficient with EMR systems, able to multi-task, and comfortable with phones and technology. Weekend coverage may be required; high school diploma required.