Patient Services Concierge & Front Desk Specialist

Concord Hospital Health System; Concord (NH); On-site; USD 32,000 - 46,000; Full time

Job summary

Concord Hospital Health System is seeking a patient experience assistant to greet, screen, and guide patients, visitors, staff, and vendors. This role serves as the first point of contact, delivering a positive first impression and assistance across the hospital.

Responsibilities include screening per Administration, providing way finding, and acting as an informational resource, with opportunities to support programs and participate in departmental activities.

Qualifications

• One year of customer service experience in a professional business environment dealing with the public in person and on the phone.
• Competent in use of Microsoft Office computer applications.

Responsibilities

• As the first point of contact, creates a polished and positive first impression in welcoming of patients, visitors and employees entering Concord Hospital.
• Screens all patients, visitors and staff entering the building as appropriate and directed by Administration.
• Provides way finding assistance for patients, visitors, vendors, or staff, either in person or on the telephone.
• May push patients in wheel chairs to their destination within the hospital.
• Acts as an informational resource to patients, visitors, vendors, and staff either in person, telephone, or via e-mail.
• Supports the department's special programs and initiatives.
• Participates and engages in department and division activities.

Skills

Customer service

Public interaction

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Concord Hospital Health System is seeking a patient experience assistant to greet, screen, and guide patients, visitors, staff, and vendors. This role serves as the first point of contact, delivering a positive first impression and assistance across the hospital.

Responsibilities include screening per Administration, providing way finding, and acting as an informational resource, with opportunities to support programs and participate in departmental activities.