Healthcare Front Desk & Guest Services Associate

Concord Hospital; Concord (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

Concord Hospital is seeking a front desk/ambassador to greet, screen, and guide patients, visitors and staff. You will provide way finding assistance and act as an informational resource to internal and external stakeholders in a fast-paced hospital environment.

The role requires high school completion and one year of customer service experience. Proficiency in Microsoft Office is expected, with a focus on delivering courteous, professional service.

Qualifications

• One year of customer service experience handling the public in person and on the phone.
• Competent in Microsoft Office applications.

Responsibilities

• Greet and welcome patients, visitors and staff entering the building, creating a positive first impression.
• Screen patients, visitors and staff as directed by Administration.
• Provide way finding assistance by phone or in person to patients, visitors, vendors, or staff.
• Assist as needed with mobility and transport within the hospital (e.g., pushing wheelchairs).
• Serve as an informational resource and participate in department and division activities.

Skills

Customer service

Communication

Phone etiquette

Microsoft Office

Education

High school diploma or GED

Job description

Concord Hospital is seeking a front desk/ambassador to greet, screen, and guide patients, visitors and staff. You will provide way finding assistance and act as an informational resource to internal and external stakeholders in a fast-paced hospital environment.

The role requires high school completion and one year of customer service experience. Proficiency in Microsoft Office is expected, with a focus on delivering courteous, professional service.