Patient Concierge & Visitor Experience Lead

Hudson Regional Health; Secaucus (NJ); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Hudson Regional Health seeks a friendly Guest Services Associate to warmly greet patients and visitors. You will provide exceptional customer service, directions, and assistance, ensuring a positive first impression of the hospital.

Previous hospitality background is required; high school diploma or equivalent is expected. Training will cover hospital processes, accessibility needs, and patient flow to support timely care.

Qualifications

• Hospitality experience as Host/Hostess/Concierge or similar required.
• High School Diploma or equivalent required; college courses in hospitality a plus.

Responsibilities

• Greet and assist patients and visitors at the hospital lobby.
• Provide directions and information about hospital services.
• Keep patients informed about wait times and procedures.
• Ensure a welcoming, courteous environment for all guests.

Skills

Customer service

Hospitality experience

Communication

Education

High School Diploma or equivalent

Job description

Hudson Regional Health seeks a friendly Guest Services Associate to warmly greet patients and visitors. You will provide exceptional customer service, directions, and assistance, ensuring a positive first impression of the hospital.

Previous hospitality background is required; high school diploma or equivalent is expected. Training will cover hospital processes, accessibility needs, and patient flow to support timely care.