Patient Concierge & Front Desk Associate

Concord Hospital; Concord, Northern (NH, KY); Hybrid; USD 17,000 - 28,000; Part time

Job summary

Concord Hospital is seeking a courteous, proactive visitor services associate to greet, screen and assist with way finding for patients, visitors, staff and vendors. The role operates on Saturdays from 6:45 a.m. to 12:00 p.m.

and serves as the first point of contact, creating a positive first impression. Responsibilities include screening as directed by Administration, providing directions, and assisting with wheelchair transport when needed.

Qualifications

• One year of customer service experience in a professional business environment.
• Competent in use of Microsoft Office computer applications.

Responsibilities

• As the first point of contact, creates a polished and positive first impression in welcoming of patients, visitors and employees entering Concord Hospital.
• Screens all patients, visitors and staff entering the building as appropriate and directed by Administration.
• Provides way finding assistance for patients, visitors and vendors, or staff, either in person or on the telephone.
• May push patients in wheel chairs to their destination within the hospital.
• Acts as an informational resource to patients, visitors, vendors, and staff either in person, telephone, or via e-mail.
• Supports the department's special programs and initiatives.

Skills

Customer service

Communication

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Concord Hospital is seeking a courteous, proactive visitor services associate to greet, screen and assist with way finding for patients, visitors, staff and vendors. The role operates on Saturdays from 6:45 a.m. to 12:00 p.m.

and serves as the first point of contact, creating a positive first impression. Responsibilities include screening as directed by Administration, providing directions, and assisting with wheelchair transport when needed.