Patient Services Concierge: Front Desk & Scheduling

Island Dermatology; Newport Beach (CA); On-site; USD 28,929 - 31,684; Full time

Job summary

Island Dermatology in Newport Beach, CA seeks a Patient Services Representative – Front Desk to manage patient registration, schedule appointments, and coordinate clinical calls across our practices. You will ensure a welcoming experience and accurate records while supporting billing processes.

This role emphasizes exceptional customer service, smooth front-desk operations, and reliable attendance. A high school diploma and 6 months of medical office experience are preferred, with proficiency in

Qualifications

• 6 months of medical office experience preferred.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients warmly and professionally upon arrival and manage registration.
• Schedule appointments with high level of customer service for a welcoming and efficient experience.
• Accurately triage and route clinical calls to appropriate departments or personnel.
• Support patients in completing required forms and paperwork with clear guidance for accuracy.
• Maintain a clean, organized waiting area and lobby for a positive first impression.
• Identify and escalate patient concerns to the appropriate team members or departments.
• Meet or exceed departmental productivity benchmarks while understanding billing processes.
• Accurately enter referral information and manage patient records.
• Demonstrate reliable attendance and punctuality; perform other tasks as assigned by supervisor.

Skills

Medical office experience

Customer service

Payment collection

Multisystem navigation

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Island Dermatology in Newport Beach, CA seeks a Patient Services Representative – Front Desk to manage patient registration, schedule appointments, and coordinate clinical calls across our practices. You will ensure a welcoming experience and accurate records while supporting billing processes.

This role emphasizes exceptional customer service, smooth front-desk operations, and reliable attendance. A high school diploma and 6 months of medical office experience are preferred, with proficiency in