Patient Experience Coordinator - Front Desk

PhyNet Dermatology LLC; Newport Beach (CA); On-site; USD 27,552 - 31,684; Full time

Job summary

PhyNet Dermatology LLC in Newport Beach, CA seeks a patient services representative at the front desk to manage registration, scheduling, and clinical call coordination across multiple practices. You will ensure a smooth patient flow and a welcoming, professional experience.

The role emphasizes accurate data entry, billing awareness, and teamwork in a fast-paced healthcare environment; candidates should have a high school diploma and at least six months medical office experience.

Qualifications

• High school diploma or equivalent.
• 6 months of Medical office Experience Preferred
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients and manage registration and appointment scheduling with high service standards.
• Triage and route clinical calls to appropriate departments.
• Assist patients with forms and paperwork to ensure accuracy.
• Keep the lobby and work area clean, organized, and welcoming.
• Identify and escalate patient concerns to appropriate teams.
• Meet or exceed departmental productivity benchmarks and understand billing.
• Enter referral information and keep medical charts up to date.
• Maintain reliable attendance and punctuality.
• Perform other duties as assigned by the supervisor.

Skills

Customer service

Multi-system navigation

Billing/payments

Microsoft Office

Education

High school diploma or equivalent

Job description

PhyNet Dermatology LLC in Newport Beach, CA seeks a patient services representative at the front desk to manage registration, scheduling, and clinical call coordination across multiple practices. You will ensure a smooth patient flow and a welcoming, professional experience.

The role emphasizes accurate data entry, billing awareness, and teamwork in a fast-paced healthcare environment; candidates should have a high school diploma and at least six months medical office experience.