Patient Services Concierge: Front Desk & Scheduling

University of Michigan Health-West; Hudsonville (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

University of Michigan Health-West in Hudsonville, MI, is seeking a Patient Services Representative for Days, 40 hours per week. The role is the first point of contact for patients, handling calls, scheduling appointments, and assisting with forms.

You will work closely with the care team, maintain patient privacy, manage billing information, and ensure accurate records. Strong communication, organization, and customer service are essential.

Qualifications

• High school education or equivalent is required.
• Clerical or administrative experience in a clinical setting preferred.
• Strong typing and data entry skills.
• Excellent customer service and interpersonal skills.
• Ability to multitask and work under pressure.
• Knowledge of medical terminology is a plus.

Responsibilities

• Welcomes and greets patients and visitors in person or by phone.
• Answers and directs all incoming calls.
• Takes and relays patient messages to the care team.
• Schedules patient appointments and handles inquiries.
• Maintains patient privacy and confidentiality.
• Ensures accurate billing information and manages payments.
• Maintains organized front desk and files.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Telephone etiquette

Data entry

Typing

Medical terminology

Clerical experience

Organization

Education

High school education or equivalent

Job description

University of Michigan Health-West in Hudsonville, MI, is seeking a Patient Services Representative for Days, 40 hours per week. The role is the first point of contact for patients, handling calls, scheduling appointments, and assisting with forms.

You will work closely with the care team, maintain patient privacy, manage billing information, and ensure accurate records. Strong communication, organization, and customer service are essential.