Part-Time Front Desk & Patient Scheduling Specialist

University of Michigan Health-West; Grand Rapids, Northern (MI, KY); Hybrid; USD 12,000 - 15,000; Part time

Job summary

University of Michigan Health-West beltsline Health Center seeks a Patient Services Representative to greet patients, answer calls, schedule appointments and assist with forms. This role requires strong customer service, organization and communication in a fast-paced clinic setting.

0.4 FTE (16 hrs/week) with Day shifts and occasional Saturday mornings. The successful candidate will handle billing information securely and support the care team in delivering excellent patient experiences.

Qualifications

• High school education or equivalent.
• Prior administrative or clerical experience in a clinical setting preferred.
• Experience with computer data entry and strong typing skills.
• Knowledge of medical terminology and coding preferred.
• Excellent customer service and interpersonal skills; ability to work with diverse groups.
• Strong verbal and written communication skills.
• Excellent telephone etiquette.
• Basic math and office procedures.
• Ability to work under pressure with minimal supervision.
• Flexibility to handle a variety of tasks.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Answers and directs all incoming calls.
• Takes complete and accurate patient messages for the care team.
• Schedules patient appointments and handles inquiries.
• Collaborates with the care team to maintain and improve patient care and service.
• Registers patients according to protocols and manages work queues.
• Assists patients in completing forms and documentation.
• Ensures accurate billing information for patients.
• Maintains patient correspondence and follow-up calls.
• Collects payment and reconciles cash draw.
• Maintains reception area, office files and front desk.
• Maintains patient privacy and confidentiality.

Skills

Customer service

Verbal and written communication

Telephone skills

Data entry / typing

Medical terminology knowledge

Privacy and confidentiality

Multi-tasking under pressure

Basic math

Diversity collaboration

Education

High school education or equivalent

Job description

University of Michigan Health-West beltsline Health Center seeks a Patient Services Representative to greet patients, answer calls, schedule appointments and assist with forms. This role requires strong customer service, organization and communication in a fast-paced clinic setting.

0.4 FTE (16 hrs/week) with Day shifts and occasional Saturday mornings. The successful candidate will handle billing information securely and support the care team in delivering excellent patient experiences.