Patient Services Concierge - Front Desk Pro

MyMichigan Health; Alma (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare organization in Michigan seeks a dedicated front-line individual for clerical and receptionist support. The role includes scheduling appointments, verifying patient information, and ensuring excellent customer service in a busy practice setting. Candidates must have a high school diploma, good communication skills, and experience in a medical office preferred. Applicants should be skilled in using Microsoft Windows and capable of handling stressful situations. This position demands professionalism and compassion towards patients and families.

Qualifications

• Experience in a medical office or similar setting is preferred.
• Ability to handle stressful situations involving public contact.
• Capable of performing office opening and closing procedures.

Responsibilities

• Provide clerical, secretarial, and receptionist support.
• Coordinate patient flow by scheduling appointments and verifying information.
• Demonstrate excellent customer service to diverse patients.

Skills

Customer service

Communication skills

Interpersonal skills

Keyboarding skills

Knowledge of medical terminology

Education

High School Diploma

Associates Degree preferred

Tools

Microsoft® Windows

Job description

A healthcare organization in Michigan seeks a dedicated front-line individual for clerical and receptionist support. The role includes scheduling appointments, verifying patient information, and ensuring excellent customer service in a busy practice setting. Candidates must have a high school diploma, good communication skills, and experience in a medical office preferred. Applicants should be skilled in using Microsoft Windows and capable of handling stressful situations. This position demands professionalism and compassion towards patients and families.