Patient Services Concierge – Front Desk & Scheduling

Metro Health Corp; Hudsonville (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

University of Michigan Health-West is seeking a Patient Services Representative to be the friendly first contact for patients and visitors. The role involves greeting patients, answering calls, scheduling appointments, collecting information, and coordinating with the care team to support patient care.

The successful candidate will have a high school diploma, strong typing and data-entry skills, knowledge of medical terminology, and excellent communication.

Qualifications

• High school education or equivalent.
• Prior administrative or clerical experience in a clinical setting preferred.
• Experience with computer data entry and strong typing skills.
• Knowledge of medical terminology and coding preferred.
• Excellent customer service and interpersonal skills; demonstrated ability to work with diverse groups of people.
• Well developed verbal and written communication skills.
• Strong telephone skills and etiquette.
• Knowledge of basic math and office procedures.
• Ability to work under pressure with minimal supervision.
• Proven flexibility and willingness to handle a variety of tasks.
• Basic computer knowledge and skills.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Answers and directs all incoming calls.
• Takes complete and accurate patient messages that need to be relayed to the care team.
• Schedules patient appointments and handles inquires.
• Collaborates with the care team to maintain and improve patient care and service.
• Registers patients according to established protocols and manages assigned work queues.
• Assists patients in completing all necessary forms and documentation.
• Ensures accurate billing information for patients.
• Maintains patient correspondence and follow-up calls.
• Collects payment and reconciles cash draw.
• Ensures reception area, office files and front desk are well maintained.
• Maintains patient privacy and confidentiality.

Skills

Customer service

Data entry

Phone etiquette

Interpersonal skills

Medical terminology

Written communication

Multi-tasking

Privacy & confidentiality

Education

High school diploma or equivalent

Tools

EHR systems

Job description

University of Michigan Health-West is seeking a Patient Services Representative to be the friendly first contact for patients and visitors. The role involves greeting patients, answering calls, scheduling appointments, collecting information, and coordinating with the care team to support patient care.

The successful candidate will have a high school diploma, strong typing and data-entry skills, knowledge of medical terminology, and excellent communication.