Patient Experience & Scheduling Specialist

Metro Health Corp; Georgetown Charter Township (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

University of Michigan Health-West in Jenison, MI seeks a Patient Services Representative (Days, 40 hrs/wk) to be the first point of contact for patients. You will handle calls, schedule appointments, assist with forms, and support the care team in a fast-paced clinic environment.

The ideal candidate has a high school diploma, excellent customer service, and strong communication and typing skills; prior clinical clerical experience is a plus.

Qualifications

• High school diploma or equivalent required; clerical experience preferred.
• Experience in a clinical setting is beneficial but not required.
• Excellent customer service and interpersonal skills essential.
• Strong telephone etiquette and ability to multitask in a fast-paced environment.

Responsibilities

• Welcome patients and visitors in person or by phone.
• Handle incoming and outgoing calls and schedule appointments.
• Assist patients with forms and documentation for care teams.
• Ensure accurate registration, billing information, and patient privacy.

Skills

Customer service

Communication skills

Verbal and written communication

Typing speed

Office software

Education

High school diploma or equivalent

Job description

University of Michigan Health-West in Jenison, MI seeks a Patient Services Representative (Days, 40 hrs/wk) to be the first point of contact for patients. You will handle calls, schedule appointments, assist with forms, and support the care team in a fast-paced clinic environment.

The ideal candidate has a high school diploma, excellent customer service, and strong communication and typing skills; prior clinical clerical experience is a plus.