Patient Experience & Front Desk Specialist

University of Michigan Health-West; Lowell (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

University of Michigan Health-West in Lowell, MI seeks a Patient Services Representative for the Days shift (40 hours/week). You will be the first contact for patients, handle calls, schedule appointments, and assist with forms while ensuring patient privacy and accurate billing.

The role requires strong customer service, excellent communication, and the ability to work in a fast-paced clinic environment with the care team. Prior clerical experience in a clinical setting is preferred.

Qualifications

• High school education or equivalent.
• Prior administrative or clerical experience in a clinical setting preferred.
• Experience with computer data entry and strong typing skills.
• Knowledge of medical terminology and coding preferred.
• Excellent customer service and interpersonal skills; demonstrated ability to work with diverse groups of people.
• Well developed verbal and written communication skills.
• Strong telephone skills and etiquette.
• Knowledge of basic math and office procedures.
• Ability to work under pressure with minimal supervision.
• Proven flexibility and willingness to handle a variety of tasks.
• Basic computer knowledge and skills.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Answers and directs all incoming calls.
• Takes complete and accurate patient messages that need to be relayed to the care team.
• Schedules patient appointments and handles inquiries.
• Collaborates with the care team to maintain and improve patient care and service.
• Registers patients according to established protocols and manages assigned work queues.
• Assists patients in completing all necessary forms and documentation.
• Ensures accurate billing information for patients.
• Maintains patient correspondence and follow-up calls.
• Collects payment and reconciles cash draw.
• Ensures reception area, office files and front desk are well maintained.
• Maintains patient privacy and confidentiality.

Skills

Typing skills

Medical terminology

Customer service

Verbal and written communication

Telephone etiquette

Math and office procedures

Clerical/administrative experience

Education

High school equivalent

Job description

University of Michigan Health-West in Lowell, MI seeks a Patient Services Representative for the Days shift (40 hours/week). You will be the first contact for patients, handle calls, schedule appointments, and assist with forms while ensuring patient privacy and accurate billing.

The role requires strong customer service, excellent communication, and the ability to work in a fast-paced clinic environment with the care team. Prior clerical experience in a clinical setting is preferred.