Patient Experience Coordinator

Central Ohio Primary Care; Granville Township (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Central Ohio Primary Care is seeking a friendly, detail‑oriented Clerical/Front Desk Coordinator to greet patients, manage check-in, verify insurance, and collect payments. You will work onsite in Granville, OH, primarily Monday–Friday with occasional Saturday hours, supporting a busy healthcare office.

You will collaborate with clinical staff to ensure a positive patient experience, handle data entry, scheduling, and communications, while maintaining HIPAA compliance and strong customer service

Qualifications

• Excellent interpersonal and written communication skills; as well as interpersonal relationship building abilities.
• Strong organizational and written communication skills.
• Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors.
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality.
• Ability to work independently and in a team environment; and able to lead by example.
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

Responsibilities

• Greet patients and complete established check-in procedures upon arrival; responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or elevate inquiries when needed.
• Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Skills

Customer service

HIPAA compliance

Communication

Microsoft Office

Data entry

Education

High School diploma or GED

Tools

Microsoft Office

EHR systems

Job description

Central Ohio Primary Care is seeking a friendly, detail‑oriented Clerical/Front Desk Coordinator to greet patients, manage check-in, verify insurance, and collect payments. You will work onsite in Granville, OH, primarily Monday–Friday with occasional Saturday hours, supporting a busy healthcare office.

You will collaborate with clinical staff to ensure a positive patient experience, handle data entry, scheduling, and communications, while maintaining HIPAA compliance and strong customer service