Patient Services Concierge — Front Desk & Scheduling

phynetdermatology; Chico (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

phynetdermatology is seeking a professional Patient Services Representative - Front Desk to join our healthcare team in Chico, CA. You will manage registration, appointment scheduling, and clinical call coordination across multiple practices, ensuring a seamless patient experience and efficient operations.

The role requires strong customer service skills, ability to handle payments at point of service, and proficiency with Microsoft Office. A familiarity with cosmetic procedures is a plus.

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.
• Knowledge of cosmetic procedures and products.

Responsibilities

• Greet patients and manage registration and appointment scheduling with high levels of customer service.
• Coordinate clinical calls and triage to appropriate departments.
• Assist patients with completing forms and paperwork accurately.
• Maintain a clean, organized lobby and work area.
• Identify and escalate patient concerns to the appropriate team.

Skills

Customer service

Multisystem navigation

Payment collection

MS Office

Cosmetic procedures knowledge

Healthcare call center experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

phynetdermatology is seeking a professional Patient Services Representative - Front Desk to join our healthcare team in Chico, CA. You will manage registration, appointment scheduling, and clinical call coordination across multiple practices, ensuring a seamless patient experience and efficient operations.

The role requires strong customer service skills, ability to handle payments at point of service, and proficiency with Microsoft Office. A familiarity with cosmetic procedures is a plus.