Patient Services Concierge & Front Desk Scheduler

Orthopedic One; Dublin (OH); Hybrid; USD 32,000 - 44,000; Full time

Job summary

Orthopedic One in Ohio is seeking a patient services receptionist to greet patients, collect co-pays, and verify insurance in the EMR. You will handle scheduling support and assist with intake paperwork in a fast-paced clinic.

Responsibilities include accurate data entry, patient education, and maintaining a clean, welcoming lobby while coordinating with clinical staff to ensure smooth workflow.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience required.
• Prior clerical experience in a medical office setting desired.

Responsibilities

• Greets patients upon arrival and directs them within the clinic.
• Collects co-pays and small balances and ensures accurate processing.
• Verifies patient demographics and insurance information in the EMR.
• Performs basic reception duties and assists with patient paperwork.
• Maintains lobby cleanliness and helps prepare the lobby for the next business day.

Skills

Customer service

Communication skills

HIPAA compliance

Education

High School Diploma or equivalent

Tools

EMR system

Job description

Orthopedic One in Ohio is seeking a patient services receptionist to greet patients, collect co-pays, and verify insurance in the EMR. You will handle scheduling support and assist with intake paperwork in a fast-paced clinic.

Responsibilities include accurate data entry, patient education, and maintaining a clean, welcoming lobby while coordinating with clinical staff to ensure smooth workflow.