Surgical Care Concierge & Patient Liaison

Orthopedic One; Grove City (OH); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Orthopedic One is seeking a Clinical Support professional in Ohio to assist physicians and staff, coordinate patient flow, and act as the primary liaison among patients, staff, and doctors. The role emphasizes hands-on patient care, appointment management, and education related to treatment.

The ideal candidate has completed medical assisting training, strong CPR certification, and prior office experience, preferably in orthopedics or surgery.

Qualifications

• Completed medical assisting or comparable education.
• Certification related to the program is desired.
• Prior experience in a physician office setting is essential, preferably orthopedic/surgical.
• Previous casting experience desired.
• Must maintain current CPR certification.

Responsibilities

• Assists surgeon during office hours by facilitating patient flow, accompanying patients to exam/procedure rooms, assisting patients as needed with walking, transfers, dressing, specimen collection and preparing for exam
• Provides patient education related to treatment
• Answers, triages and returns phone calls
• Communicates changes to clinic schedule as needed
• Removes or applies wound dressing
• Assists in the application or teaching related to bracing/casting
• Removes sutures or staples after physician assessment of wound
• Prepares supplies and draw up injections for physician
• Electronically retrieves x-ray, MRI, or other records for physician
• Obtains insurance pre-certification as needed for diagnostic procedures, treatment, medication, or surgery
• Books surgery and completes all associated surgery paperwork, prepares consents, etc.
• Schedules pre-admission testing for patients by contacting PCP or hospital
• Assures that any special surgical instruments/devices or DME have been ordered for surgery and post op care
• Sends completed pre-admission testing to appropriate surgery location prior to patient surgery
• Prepares x-rays and other patient information for doctor to take to surgery
• Completes disability forms or other documents requested by patients, reviewing with physicians as needed
• Works with Patient Accounts department to ensure that hospital charges or consults are entered for billing and works to resolve any missing ticket reports or answer any coding questions
• Provides coverage for vacation/sick calls from other clinicians
• Develops and maintains pre-op patient education program. May be class format or one-on-one incorporating printed materials, audio/visual aids, etc. to ensure patients receive and understand pre-operative instructions
• Places prescription refill orders at direction of physician

Skills

Medical assisting

Patient care

CPR certified

Education

Medical assisting certificate/diploma

Job description

Orthopedic One is seeking a Clinical Support professional in Ohio to assist physicians and staff, coordinate patient flow, and act as the primary liaison among patients, staff, and doctors. The role emphasizes hands-on patient care, appointment management, and education related to treatment.

The ideal candidate has completed medical assisting training, strong CPR certification, and prior office experience, preferably in orthopedics or surgery.