Patient Services Specialist: Front Desk & Scheduling

MyMichigan Health; Midland (MI); On-site; USD 28,000 - 42,000; Full time

Job summary

MyMichigan Health is seeking a patient service-focused front desk professional to provide clerical, secretarial and receptionist support for the practice. You will greet patients, verify information, schedule appointments and manage registration with a strong emphasis on customer service.

In this role you will use multiple systems, maintain HIPAA privacy, collect payments, and coordinate referrals and tests while supporting a positive patient experience across diverse populations.

Qualifications

• Reading, writing, mathematical and computer skills.
• Keyboarding skills to register patients and other office tasks.
• Knowledge of medical terminology, medical office policies, practices and procedures as normally acquired through two (2) years working in a medical office or similar setting.
• Interpersonal skills to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear and understandable manner.

Responsibilities

• Provide excellent customer service by greeting patients, families and visitors and answering calls.
• Verify and update patient information; verify insurance coverage and confirm provider assignment; complete and update forms.
• Schedule patient appointments for all providers using practice management, EMR, insurance verification, Medifax, population health registry and iTerminal.
• Register new patients and explain policies including no-show, financial and collection policies; collect email addresses for portal registration.
• Schedule future appointments, tests and procedures, collect copayments, process referrals and obtain prior authorizations as needed.

Skills

Customer service

Interpersonal communication

Phone etiquette

Data entry

HIPAA compliance

Team collaboration

Education

High School Diploma

Associates Degree preferred

Tools

Practice management software

EMR systems

Medifax

Population health registry

iTerminal

Insurance verification systems

Job description

MyMichigan Health is seeking a patient service-focused front desk professional to provide clerical, secretarial and receptionist support for the practice. You will greet patients, verify information, schedule appointments and manage registration with a strong emphasis on customer service.

In this role you will use multiple systems, maintain HIPAA privacy, collect payments, and coordinate referrals and tests while supporting a positive patient experience across diverse populations.