Patient Services Concierge | Front Desk & EMR Support

Cape Cod Orthopaedics Physical Therapy; Sandwich (MA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package for our

Paid time off and holidays

401(k) retirement plan

Collaborative, supportive workplace

Job summary

Cape Cod Orthopaedics is seeking a compassionate Patient Services Representative to join our Sandwich, MA team. As the first point of contact for patients, you will welcome visitors, schedule appointments, verify insurance, collect co-pays, and maintain accurate records in our EMR system.

You will support providers and clinical staff, coordinate with the office team to keep patient flow smooth, and ensure HIPAA compliance while delivering outstanding service in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a medical office, orthopedic practice, or healthcare customer service preferred.
• Familiarity with electronic medical record (EMR) systems and medical scheduling software is preferred.
• Strong communication, organizational, and multitasking skills.
• Excellent customer service skills with a patient-centered approach.
• Ability to work effectively in a fast-paced team environment.
• Knowledge of medical terminology and insurance verification is a plus.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Register new patients and update demographic and insurance information accurately.
• Answer and direct incoming phone calls while addressing patient questions and concerns.
• Collect co-pays, balances, and process payments in accordance with office policies.
• Maintain accurate electronic medical records (EMR) and ensure patient information is up to date.
• Coordinate with physicians, medical assistants, and other team members to support efficient patient flow.
• Protect patient privacy and maintain compliance with HIPAA regulations.
• Perform additional administrative duties as assigned.

Skills

EMR familiarity

Medical terminology

Patient communication

Multitasking

Education

High school diploma

Tools

EMR software

Medical scheduling software

Job description

Cape Cod Orthopaedics is seeking a compassionate Patient Services Representative to join our Sandwich, MA team. As the first point of contact for patients, you will welcome visitors, schedule appointments, verify insurance, collect co-pays, and maintain accurate records in our EMR system.

You will support providers and clinical staff, coordinate with the office team to keep patient flow smooth, and ensure HIPAA compliance while delivering outstanding service in a fast-paced environment.