Medical Front Desk Specialist (Patient Scheduling & Support)

Cape Cod Healthcare Inc; Hyannis (MA); On-site; USD 29,000 - 32,000; Full time

Job summary

Medical Affiliates of Cape Cod is seeking a Receptionist - Float to provide vital front desk support across MACC practices in Hyannis, MA. You will greet patients, handle phone calls, verify demographics, schedule appointments, and maintain accurate EMR records while upholding HIPAA guidelines.

Ideal candidates have high school diploma, strong communication skills, experience with EMR/MS Office, and the ability to adapt to varying schedules.

Qualifications

• Ability to read, write and communicate in English.
• High school graduate or equivalent.
• Strong communication and interpersonal skills.
• Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
• Experience in an office setting with at least 1 year experience preferred
• Knowledge of various insurance authorization/referral requirements preferred
• Medical Terminology knowledge preferred
• Typing skills at 30 WPM preferred

Responsibilities

• Greets and promptly acknowledges patients’ presence in the waiting room
• Answers the phone in a timely, polite and professional manner
• Checks-in/registers patients in the EMR and verifies demographics
• Collects co-pays and prepares deposits for courier pickup
• Schedule and reschedules patient appointments in the EMR
• Maintain physician's daily appointment schedule and prepare charts
• Opens and distributes mail to staff
• Check-out patients and schedule follow-up appointments
• Maintain patient records and confidentiality per HIPAA

Skills

Strong communication and interpersonal

Ability to read, write and communicate

Typing skills 30 WPM

Education

High school graduate or equivalent

Tools

Electronic Medical Records (EMR)

MS Office

Job description

Medical Affiliates of Cape Cod is seeking a Receptionist - Float to provide vital front desk support across MACC practices in Hyannis, MA. You will greet patients, handle phone calls, verify demographics, schedule appointments, and maintain accurate EMR records while upholding HIPAA guidelines.

Ideal candidates have high school diploma, strong communication skills, experience with EMR/MS Office, and the ability to adapt to varying schedules.