Front Desk Receptionist

Cape Cod Orthopaedics Physical Therapy; Sandwich (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Paid time off and holidays

401(k) retirement plan

Collaborative workplace

Job summary

Cape Cod Orthopaedics in Sandwich, MA is seeking a Front Desk Receptionist to greet patients, register new arrivals, verify insurance, and collect payments in a fast-paced orthopaedic practice. You will support clinicians by maintaining accurate EMR records, coordinating scheduling, and answering phones with professionalism, while upholding HIPAA requirements.

The role offers full-time hours with benefits including health coverage and a 401(k), and a collaborative team dedicated to excellent

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office, orthopedic practice, or healthcare customer service preferred.
• Familiarity with EMR systems and medical scheduling software preferred.
• Strong communication, organizational, and multitasking skills.
• Excellent customer service with a patient-centered approach.
• Ability to work effectively in a fast-paced team environment.
• Knowledge of medical terminology and insurance verification is a plus.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Register new patients and update demographic and insurance information accurately.
• Answer and direct incoming phone calls while addressing patient questions and concerns.
• Collect co-pays, balances, and process payments per office policies.
• Maintain accurate EMR records and ensure patient information is up to date.
• Coordinate with physicians, medical assistants, and team members to support patient flow.
• Protect patient privacy and HIPAA compliance.
• Perform additional administrative duties as assigned.

Skills

Customer service

Communication

Organizational skills

Multitasking

HIPAA compliance

Teamwork

Education

High school diploma or equivalent

Tools

EMR systems

Medical scheduling software

Job description

Front Desk Receptionist

Cape Cod Orthopaedics
Location:Sandwich, MA

Full Time/Non-Exempt

Join Our Team

Cape Cod Orthopaedics is seeking a compassionate, professional, and detail-oriented Front Desk Receptionistto join our growing team. As the first point of contact for our patients, you will play a vital role in creating a positive patient experience while supporting our providers and clinical staff in delivering exceptional orthopedic care.

Key Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Register new patients and update demographic and insurance information accurately.
• Answer and direct incoming phone calls while addressing patient questions and concerns.
• Collect co-pays, balances, and process payments in accordance with office policies.
• Maintain accurate electronic medical records (EMR) and ensure patient information is up to date.
• Coordinate with physicians, medical assistants, and other team members to support efficient patient flow.
• Protect patient privacy and maintain compliance with HIPAA regulations.
• Perform additional administrative duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a medical office, orthopedic practice, or healthcare customer service preferred.
• Familiarity with electronic medical record (EMR) systems and medical scheduling software is preferred.
• Strong communication, organizational, and multitasking skills.
• Excellent customer service skills with a patient-centered approach.
• Ability to work effectively in a fast-paced team environment.
• Knowledge of medical terminology and insurance verification is a plus.

What We Offer

• Competitive compensation
• Comprehensive benefits package for eligible employees
• Paid time off and holidays
• 401(k) retirement plan
• A collaborative, supportive workplace dedicated to providing outstanding orthopedic care to our community

Cape Cod Orthopaedics is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace where all employees are respected and supported.