Compassionate Patient Access Specialist

Mercy; Cape Girardeau (MO); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy Hospital Southeast in Cape Girardeau, MO is seeking a Patient Access Representative to serve as the first point of contact, delivering compassionate service while ensuring accurate data entry. The role supports scheduling, registration, benefit verification, pre-certification and financial clearance, with emphasis on accurate patient data and compliance with insurance guidelines.

This full-time position requires 1–3 years of clerical and customer service experience, a high school diploma,

Qualifications

• Excellent oral and written communication with telephone etiquette.
• Positive relationships with patients, physicians, staff and insurers.
• Strong organizational skills and attention to detail.
• Ability to work under stress and meet deadlines with accuracy.
• Experience with computer systems and 10-key calculator.

Responsibilities

• Facilitate patient entrance into Mercy facilities across scheduling, registration and verification tasks.
• Perform benefit verification, pre-certification and financial clearance including pre-visit collection.
• Ensure the most accurate patient data is obtained and populated into the patient record.
• Maintain knowledge of insurance carriers, Medicare guidelines and regulatory requirements.

Skills

Communication skills

Telephone etiquette

Organizational skills

Attention to detail

Computer literacy

10-key calculator

Education

High School diploma

Tools

Insurance systems

Medical terminology

Job description

Mercy Hospital Southeast in Cape Girardeau, MO is seeking a Patient Access Representative to serve as the first point of contact, delivering compassionate service while ensuring accurate data entry. The role supports scheduling, registration, benefit verification, pre-certification and financial clearance, with emphasis on accurate patient data and compliance with insurance guidelines.

This full-time position requires 1–3 years of clerical and customer service experience, a high school diploma,