Patient Services Concierge

Unity MSK; Portland (OR); On-site; USD 29,000 - 34,000; Full time

Job summary

Northwest Extremity Specialists is seeking a Patient Services Advocate to greet patients, verify visit purposes, enter data into the practice management system, verify eligibility, and manage high-volume calls with superior service.

You will assist with coordinating center activities and advising patient flow, supporting providers in intake and registration, and maintaining HIPAA-compliant, compassionate interactions across the front office.

Qualifications

• Three or more years of experience in a medical setting preferred.
• Proficient computer skills preferred.
• Strong interpersonal skills, especially in patient and physician relations.

Responsibilities

• Greet patients and verify the purpose of the visit to determine priority.
• Input all information into the practice management system.
• Verify eligibility and perform financial screenings.
• Monitor wait times and communicate status to patients during visits.
• Schedule appointments and prepare charts in advance of visits.
• Manage telephone calls and ensure inquiries are resolved as expected.
• Coordinate with the patient care team to ensure seamless hand-offs.
• Collect patient co-pays and daily reconciliation of collections.
• Maintain waiting areas and support a clean, welcoming front office.

Skills

Customer service

Communication

HIPAA

Telephone etiquette

Tools

Practice management system

Job description

Northwest Extremity Specialists is seeking a Patient Services Advocate to greet patients, verify visit purposes, enter data into the practice management system, verify eligibility, and manage high-volume calls with superior service.

You will assist with coordinating center activities and advising patient flow, supporting providers in intake and registration, and maintaining HIPAA-compliant, compassionate interactions across the front office.