Patient Services Concierge

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 2,568,000 - 3,596,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development per year

Wellbeing Fund per year

Matching 401(k)

Medical, dental and vision coverage

Life insurance

Annual salary increase and incentive

Paid time off and Holidays

Job summary

Northwestern Medicine is seeking a Patient Service Representative to support patient check-in/out, registration, and payment collection at our Chicago-area campus. The role emphasizes excellent customer service, accuracy in data entry, and timely communication of delays or changes in appointments.

Hours are Monday through Friday, 8:00 am to 4:30 pm. Ideal candidates have a high school diploma or GED, 0–2 years in customer service, and may benefit from healthcare exposure or bilingual skills.

Qualifications

• High school diploma or GED is required; a bachelor’s degree is preferred.
• Experience in customer service is expected; healthcare background is a plus.
• Bilingual abilities are advantageous for this role.

Responsibilities

• Greet and assist patients and guests, confirm identity, and provide visit information.
• Complete check-in/out functions and update demographic/insurance data.
• Handle patient registration, consents, and collect co-payments and balances.
• Post payments, manage billing info, and close the cash drawer at day end.
• Maintain waiting area cleanliness and communicate delays or changes.
• Schedule appointments and, if needed, float to other ICCs/departments.

Skills

Customer service

Communication

Bilingual

Education

High school diploma or GED

Bachelor's degree

Job description

Northwestern Medicine is seeking a Patient Service Representative to support patient check-in/out, registration, and payment collection at our Chicago-area campus. The role emphasizes excellent customer service, accuracy in data entry, and timely communication of delays or changes in appointments.

Hours are Monday through Friday, 8:00 am to 4:30 pm. Ideal candidates have a high school diploma or GED, 0–2 years in customer service, and may benefit from healthcare exposure or bilingual skills.