Patient Services & Clinic Operations Specialist

Ascension; Racine (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health coverage

403(b) plan matching

PTO & holidays

Tuition reimbursement

Professional development

Employee assistance program

Parental leave

Pet insurance

Transit benefits

Job summary

Ascension is seeking a Front Desk/Administrative Clerk for our Mt. Pleasant, WI location in the Family Practice department.

The role encompasses greeting patients, managing check-in/out, scheduling, verifying demographics, and obtaining insurance authorizations as needed. Responsibilities include collecting co-pays, reconciling deposits, and providing essential clerical support while handling telephone inquiries.

Qualifications

• Greeting visitors and managing the full patient lifecycle
• Check-in/out and scheduling/confirmation of appointments
• Verify patient demographics and obtain insurance authorizations
• Collect co-pays and reconcile deposits for financial accuracy
• Answering phones and providing essential clerical support

Responsibilities

• Greet patients and manage the check-in/out process, schedule or confirm appointments, and handle front-desk duties as needed.
• Verify demographics, obtain necessary authorizations, and assist with insurance-related processes.
• Collect payments (co-pays/deductibles) and reconcile reports.
• Answer phones, screen calls, take messages, and support administrative tasks.

Education

High School diploma or 1 yr experience

Job description

Ascension is seeking a Front Desk/Administrative Clerk for our Mt. Pleasant, WI location in the Family Practice department.

The role encompasses greeting patients, managing check-in/out, scheduling, verifying demographics, and obtaining insurance authorizations as needed. Responsibilities include collecting co-pays, reconciling deposits, and providing essential clerical support while handling telephone inquiries.