Healthcare Front Desk & Operations Assistant

Ascension; Mount Pleasant (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive health coverage

Employer-matched 403(b)

Pro-rated PTO and holidays

Tuition reimbursement

Employee Assistance Program

Parental leave

Pet insurance and other benefits

Job summary

Ascension in Racine, WI is seeking an on-site Administrative Services role within General Surgery to greet patients, schedule appointments, and manage the patient lifecycle. You will verify patient details, obtain needed authorizations, and handle billing interactions at the front desk.

The position emphasizes accurate financial reconciliation, excellent communication, and dependable clerical support to ensure smooth clinic operations.

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

Responsibilities

• Greet visitors, handle check-in/out, and schedule or confirm appointments.
• Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.
• Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
• Answer telephones, screen calls, take messages, and provide essential clerical support.

Education

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required

Job description

Ascension in Racine, WI is seeking an on-site Administrative Services role within General Surgery to greet patients, schedule appointments, and manage the patient lifecycle. You will verify patient details, obtain needed authorizations, and handle billing interactions at the front desk.

The position emphasizes accurate financial reconciliation, excellent communication, and dependable clerical support to ensure smooth clinic operations.